Frequently Asked Questions
GENERAL
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Who are Dose & Co?
Founded in New Zealand, award-winning Dose & Co. is rooted in the science of nutrition, and was created in the knowledge that beauty begins with what we put into our bodies.
We exist to make your beauty routine simple but effective with our ingestible blends that use premium, science-backed ingredients at high concentrations, for real results.
Who was Dose & Co founded by?
Dose & Co was founded in 2019 by registered nutritionist and naturopath Libby Boxall (née Matthews), in her native New Zealand.
Combining her studies in naturopathy and nutrition, Libby wanted to design a range of products that was founded in health, led by science, and backed by proof.
In the years since launch, Dose & Co has come to be backed by doctors, dermatologists and aestheticians around the world.
Have I seen you in the press?
Yes! Dose & Co. has been featured by Vogue, WWD, Forbes, Harper’s BAZAAR, ELLE, Glamour, Refinery29, Byrdie, Marie Claire, Popsugar, Grazia, Coveteur, Russh, Bustle, Mamamia and Body + Soul, among others.
We've also won several industry awards including ‘Best Collagen Supplement’ for two years running in the New Beauty Annual Awards.
What awards have you won?
Dose & Co was named ‘Best Beauty from Within’ in the 2021 Remix Magazine Lifestyle Awards, and has been awarded ‘Best Collagen Supplement’ two years running in the New Beauty Annual Beauty Awards.
Where is Dose & Co sold?
Dose & Co is currently sold in North America (the United States), Australia, New Zealand, the United Kingdom (England, Northern Ireland, Scotland and Wales), South Africa and the United Arab Emirates.
We’re working to expand our distribution, so if you’d like to be able to get your hands on Dose & Co where you are, let us know via social media or via the Contact Uspage so we can monitor demand.
Where are your products manufactured?
Our New Zealand product range is made and manufactured here in New Zealand from local and imported ingredients.
Is your packaging recyclable?
We aim to make our packaging as sustainable as possible. Our collagen powders started out in cardboard-based tubs, but our customers told us that these were prone to damage and could become difficult to open.
So we made the decision to transition our tubs to tin-based ones. These are still fully recyclable, and tin is commonly recycled. Please refer to your local council guidelines when it comes to recycling your Dose & Co. packaging.
When can I expect to see results?
Most people tell us they see changes within 4-8 weeks, but keep in mind that everyone’s experience will be different. As collagen is present in our joints, bones, cartilage, tendons and ligaments, don’t forget that changes can also be internal - even if you don’t see them immediately on the outside!
INGREDIENTS
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Are your products vegan or made from vegan collagen?
Because our collagen products are sourced from animal by-products, they are not suitable for vegans. There are currently no true vegan sources of collagen on the market and vegan alternatives are typically based on amino acids.
How do you source your collagen?
All of our collagen is sourced ethically and sustainably. Our raw material collagens are byproducts from farming and fishing industries, and our manufacturing partners operate according to standards based on the ‘Five Freedoms’ established by the World Organization for Animal Health.
We use NATICOL® marine collagen in our Marine Collagen Peptide Powder, which comes from fish sources. NATICOL® is sustainably produced in Europe according to ISO 9001 and FSSC 22000 standards, using a process that is zero-waste and environmentally friendly, with low CO2 emissions.
What are your products free from?
Dose & Co. products are free-from gluten, preservatives, GMOs, hormones, artificial colours, flavourings or sweeteners.
To sweeten our formulas, we use 100% natural monk fruit extract which is native to Southeast Asia, has a low calorie and carbohydrate count, and derives its sweetness from unique antioxidants called mogrosides.
Note that our Pure Collagen, Marine Collagen and Beauty Collagen Unflavoured powders do not contain any sweeteners and are unflavoured.
No hormones are used in the production of our products, and we manufacture in facilities that follow Good Manufacturing Practice (GMP) and Food Safety Requirements.
Do your products contain dairy?
Do your products contain soy?
Our Collagen Creamers and Collagen Protein Powders contain soy and/or soybean products and as such are not suitable for those who are sensitive or intolerant to soy.
We do have several soy-free options including our Pure Collagen Powders (Bovine and Marine), Dairy-Free Collagen Creamers and Beauty Collagen powders.
Are your products Keto friendly?
Yes! All of our products except our Collagen Protein Powders and Collagen Creamers are Keto friendly.
Are your products FODMAP friendly?
Our Pure Collagen Powders, Dairy-Free Collagen Creamers, Pure Collagen powders are free from dairy and soy, and as such should be well tolerated by those who are sensitive to high-FODMAP foods.
However, careful laboratory analysis is needed to fully understand the FODMAP content of any food or supplement, and as such we’re not able to provide full assurance that our products are completely FODMAP friendly.
Are your products Halal or Kosher?
Our products are not currently Halal or Kosher certified.
USAGE
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What is the recommended daily dose?
The label on each product will always have the most accurate recommended daily serving. If you have questions about any of our products, we’re always happy to chat, so feel free to get in touch!
The recommended daily serving will provide you with enough collagen and other active ingredients needed to achieve the desired effect. While it might be tempting to want to ‘supercharge’ your results, we have created our formulas with optimal results in mind, and consuming more than this may not necessarily have additional benefits.
If you'd like to take more than our recommended daily serving, we’d recommend that you consult your healthcare professional first.
How many grams of collagen per serving are your products?
This differs between products in some regions, however Dose & Co collagen powders contain a minimum of 10 grams (10,000mg) of collagen per serving.
Why didn’t my Dose come with a scoop?
We ditched our scoops in an effort to reduce our use of plastic.
The spoonful suggestions we provide are a guide, but the most accurate measurement will be the weight information you’ll find on your product label. You might find it useful to measure your serving size using kitchen scales (the ones you use for baking) the first time you take your daily dose, so that you have a good idea of what it looks like.
Your recommended serving size does not match my kitchen teaspoon or tablespoon.
The teaspoon and/or tablespoon suggestions we provide are a suggestion only, and you should go by the weight listed in the serving size information on your tub.
We recommend using kitchen scales (the ones you use for baking) to measure out the serving size the first time you take your collagen so that you have a good idea of what it looks like.
Due to variations in density, this can differ from product to product. Measuring teaspoons and tablespoons are also generally more accurate, so you could try using those instead of kitchen spoons.
How much collagen should I take per day?
Please refer to the product label for the recommended daily serving. We do not recommend exceeding this without first consulting your healthcare professional.
Can I have more than one serving of collagen per day?
Our recommended serving size will provide you with enough collagen and other active ingredients required to achieve the desired effect.
While it might be tempting to want to ‘supercharge’ your results, we have already created our formulas with your optimal results in mind, and consuming more than this may not necessarily have additional benefits due to the way the body is able to absorb and process collagen and other ingredients.
Consuming too much collagen/protein can also throw off the balance of amino acids in your body which may cause side effects such as digestive issues or headaches.
If you'd like to take more than our recommended daily serving, please consult your healthcare professional first.
Can I take two different collagen products at the same time?
You can combine different Dose & Co products, but we don’t recommend exceeding the equivalent of one recommended serving size per day.
So for example, if you want to take two collagen products at one time, the easiest way to do this is to consume half the daily serving size of one product, and half of the other.
When should I take my Daily Dose?
There is no definitive evidence around the best time to consume collagen, so we say the best time of day is the time you’ll remember to take it!
Our Collagen Protein Powder comes in several flavours, and is delicious in cold drinks such as smoothies, coffee, breakfasts such as oats, plus recipes such as homemade protein bars and balls.
You can check out our Recipes page for inspiration.
When is the best time to consume Collagen Protein Powder?
Consuming protein 45-60 minutes prior to, or within 30 minutes after, exercise is best as it can contribute to the growth of muscle mass and the development of lean muscle.
Protein also contributes to the maintenance of normal bones and is necessary for tissue building and repair. Our Collagen Protein Powder comes in several flavours, and goes best in cold drinks such as smoothies, coffee, breakfasts such as oats, plus recipes such as homemade protein bars and balls.
Check out ourRecipespage for inspiration.
Can Dose & Co powders be used as a meal replacement?
Dose & Co. powders should not be used as a meal replacement. They can be added to your usual beverages, smoothies and snacks, or into meal recipes and baking, but consuming Dose & Co. alone is not a substitute for a healthy and balanced diet.
Where should I store my Dose & Co products?
We recommend storing your tub of Dose & Co in a cool, dry place free from moisture and direct sunlight.
Can I consume the product after the best before date?
All of our products have a shelf life that ranges from 24-48 months (two to four years) when they are manufactured, and a Best Before date is printed on your tub.
We encourage that they are consumed before the Best Before date to get the most out of them, but if stored properly the product can be used past its Best Before date.
However, if you notice any strange odors, tastes, clumping, or spoilage, it’s best to discard the product.
Can I add Collagen powder to hot drinks or food?
You may have read that collagen can lose its effectiveness when exposed to heat, however this only applies to extremely high temperatures, as collagen can maintain its integrity up to around 300 °C / 570°F.
In other words, there is no need to worry about adding it to common hot beverages or recipes. We have conducted testing on our finished formulas in hot and cold beverages and recipes and found them to be highly stable.
SAFETY & EFFICACY
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What is collagen good for?
Collagen is one of the things that gives skin its plumpness, hair its density, and nails their strength.
A depletion in collagen levels has been linked to everything from the development of wrinkles to thinning hair—however, consuming a collagen peptide powder can help support the overall health and appearance of your hair, skin and nails.
Dose & Co products have been scientifically shown to increase skin hydration, improve skin elasticity and reduce fine lines and wrinkles.
Can I take collagen while pregnant or breastfeeding?
Our products are deemed safe for pregnant women, however we would always recommend consulting with your doctor or healthcare professional before starting or continuing to use Dose & Co. products if you are pregnant or breastfeeding.
Please note that pregnant women can have a higher sensitivity to marine products and as such we don’t recommend our Marine Collagen during this time.
Who can take collagen?
Men and women can both take collagen. Our nutritional and serving information is based on an adult diet.
Dose & Co was designed with adults in mind though and while collagen has no known harmful effects for children, we recommend checking with their healthcare professional before adding Dose & Co or any other supplement to their diet.
Bear in mind that our collagen levels are naturally highest when we are young, and so there is no real need to supplement collagen levels in children and teenagers, unless especially recommended by a doctor.
Could I be allergic to collagen?
Allergies to collagen are rare, but they are possible. Some of our products also contain common allergens such as dairy, soy and fish. Please refer to the product label for a full list of ingredients and possible allergens.
If you have any concerns or experience a reaction, please discontinue use and consult your health care professional.
ORDERS & SHIPPING
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Do you offer free shipping?
For orders within the United Kingdom shipping is free for orders over £40.
What is your returns policy?
Unfortunately we’re unable to offer returns or refunds for change-of-mind purchases. We do however offer refunds for damaged or faulty goods. Please reach out to us via theContact Uspage if you have purchased or received damaged or faulty goods.
How can I track my delivery?
Your shopping confirmation email should include a tracking link for your package. If this isn’t the case, feel free to Contact Us and we’ll be happy to assist.
I placed an order but haven’t received an order confirmation email or shipping confirmation email
If you’ve checked the obvious places like your junk/spam email folder, please Contact Us with your name, email, country and date and approximate time of the order and we will be happy to help.
I received a shipping confirmation email, but I haven’t received my order
If your order is showing as shipped, please first check the tracking link provided in your shipping confirmation email.
If you are having troubles with this tracking link, or if the postal/courier company is not able to assist with your enquiry, feel free to get in touch via the Contact Us page and we will be happy to assist.
I received an incorrect item or I think my order is lost
Oh no! We’re so sorry. Please Contact Us right away and we’ll fix this for you.
Can I change or cancel my order?
If your order has not yet been dispatched, you can get in touch with our support team to cancel or amend your order, or get in touch via the relevant email address for your store:
- New Zealand - support.nz@doseandco.comsupport
- United Kingdom - support.uk@doseandco.com
- Australia - support.au@doseandco.com
If your order has already been sent, then you can get in touch and our team will help you through the process of returning your order.
Can I change the address for my order?
For subscription orders, you can edit the delivery address which will then be used for your next delivery.
For one-time purchases, you will need to get in touch with our support team. If your order has not yet been dispatched, we can amend the address details. If your order has already been sent then we will need to arrange for it to be returned before a new order can be sent to a different address.
Do you offer any discounts or have any codes I can use?
Our Subscribe & Save option means you can take advantage of savings every time you receive a delivery.
And by signing up for our newsletter you’ll receive a 15% discount code to use on your next order (as well as being first to hear about new offers, product releases and discounts.)
SUBSCRIPTIONS
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What is Subscribe & Save?
Whilst you’ll see immediate benefits when you use our products, the results are even better when you use them consistently over time.
Our Subscribe & Save option means you’ll never run out of your daily dose and you’ll save 25% off your first order and 20% off subsequent products, as well as automated delivery every time.
There is no ongoing commitment and you can change or cancel any time after your first order. What’s not to love?
How do I sign up for a product subscription?
Just select the "Subscribe & Save" option and your preferred delivery frequency when you add your product to the shopping cart.
When you first subscribe, your order will be charged to your chosen payment method immediately.
Every following order will be processed according to your chosen delivery schedule and confirmation will be automatically sent to your nominated email address upon payment.
Can I add a discount code on top of my subscription discount?
As our subscription option already includes a discount, we’re not able to offer additional discount codes on top of this.
However you can make a one-off purchase with your discount code (separate to your subscription).
Do you offer free shipping for Subscribe and Save?
Yes - we currently offer free shipping for recurring orders as part of our Subscribe and Save program. However, the following changes will take effect for recurring orders scheduled from January 16 2024 onward:
We will introduce a £40 minimum spend for free shipping to the United Kingdom, including England, Scotland, Wales and Northern Ireland. For orders under £40, the price of shipping will vary depending on your postcode and will be visible in the Delivery Schedule section of your Account from January 16.
(Note you will still receive free shipping on any Subscribe and Save order that falls prior to January 16.)
Is there any minimum subscription period?
While your first subscription order is processed immediately and as such cannot be cancelled, there is no minimum subscription period after this and you can amend or cancel your subscription at any time.
You can do this via My Account, or Contact Us and a member of our team will be happy to assist.
Can I cancel my subscription?
You can cancel your subscription at any point after your first order. Just go to My Account, then Manage Subscriptions and click Remove.
Whilst your first subscription order cannot be cancelled (since it is processed immediately), there is no minimum subscription period after that, and you can amend or cancel at any time. Just go to My Account, or Contact Us and a member of our team will be happy to help.
Can I make changes to my order or update my personal details?
With Subscribe & Save, you can make changes to your order at any time. You can change the frequency of your deliveries, the products in your order, and update your personal details or billing information at any time.
All changes can be made under My Account. You can also Contact Us at any time if you need some help.
To change your delivery date, just click Manage Subscriptions. You can choose to have a delivery every 15, 30 or 60 days.
If you need to update your personal details or billing information, you can find the relevant details under Billing Information.
How will I know when my subscription order has been sent?
We’ll email you approximately 3 days before your order is due to be processed and sent.
Once your order is processed, you'll receive a confirmation email and another email with your delivery information.
What happens if my credit card declines?
If your credit card or billing details have changed, please update them under My Account to avoid any issues in processing.
If your credit card declines, you will be sent a notification email and we will attempt to process your payment the following day.